A remote connect/disconnect meter enables hg8868皇冠下载 to connect or disconnect service remotely. Technological advancements in these meters eliminate the need to dispatch field personnel to connect or disconnect service at customers’ locations.

This new technology is more efficient 和 helps us deliver better, more timely service. Remote connect/disconnect meters also are a more environmentally responsible option, reducing our crews’ trip time 和 vehicle mileage.

hg8868皇冠下载 installs these meters where new connections 和 disconnections are more frequent, or due to safety concerns 和 access difficulties.

hg8868皇冠下载 has installed more than 40,000 remote connect/disconnect meters — more than 6% of more than 620,000 meters across our service area.

hg8868皇冠下载 began installing remote connect/disconnect meters in 2014.

The company continues to install remote connect/disconnect meters.

Letters 和 inserts in past-due bill reminders notify customers they’ve received remote connect/disconnect meters 和 explain how the new technology helps hg8868皇冠下载 deliver more reliable service. The letters 和 inserts cover payment options, information on energy assistance programs 和 how to find more information online or by phone. They inform customers that, because of the new meters’ remote capability, hg8868皇冠下载 will no longer accept payments at the door to prevent disconnections.

Field employees distribute notices about the new meters in 英语 和 西班牙语, as well as collection policy changes in 英语 和 西班牙语, to customers with remote connect/disconnect meters who have past-due bills.

If your service location has a remote connect/disconnect meter 和 service has been disconnected, please 联系我们 to discuss reconnection of services. If you made your payment on the day of a scheduled disconnection, please call to let us know you have paid. Please provide your receipt number.

Once payment is received, our new meters allow us to reconnect service remotely

For immediate customer service, call 208-388-2323 or 1-800-488-6151 outside the Treasure Valley.